Back
1. Introduction
PetHut Bengaluru ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet e-commerce platform.
Effective Date: December 2024
Last Updated: December 2024
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
- For Vendors: Name, email address, phone number, business address, company name, and business registration details
- For Customers: Name, email address, phone number and delivery address
- Account Information: Username, password, and account preferences
2.2 Pet Information
We collect information about pets listed on our platform:
- Pet details (breed, age, gender, health status)
- Pet photographs and descriptions
- Health certificates and vaccination records
- Pricing and availability information
2.3 Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
3. How We Use Your Information
| Purpose |
Information Used |
Legal Basis |
| Account Management |
Personal information, login credentials |
Contract performance |
| Pet Listings |
Pet information, vendor details |
Legitimate interest |
| Booking Processing |
Customer details, payment information |
Contract performance |
| Customer Support |
Contact information, transaction history |
Legitimate interest |
| Platform Improvement |
Usage data, feedback |
Legitimate interest |
| Legal Compliance |
All collected information |
Legal obligation |
4. Information Sharing and Disclosure
4.1 When We Share Information
We may share your information in the following circumstances:
- With Vendors: Customer information necessary for booking completion
- With Customers: Vendor and pet information for purchase decisions
- Service Providers: Third-party services for payment processing, hosting, and analytics
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
4.2 Information We Don't Share
- We do not sell your personal information to third parties
- We do not share your information for marketing purposes without consent
- We do not disclose sensitive information unless legally required
5. Data Security
Security Measures:
- Encryption of sensitive data in transit and at rest
- Secure hosting with regular security updates
- Access controls and authentication measures
- Regular security audits and monitoring
- Employee training on data protection
While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
Retention Periods:
- Account information: Until account deletion or 7 years after last activity
- Transaction records: 7 years for tax and legal compliance
- Pet listings: Until removed by vendor or account closure
- Technical logs: 1 year for security and debugging
7. Your Rights and Choices
7.1 Access and Control
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Restriction: Limit how we process your information
- Objection: Object to certain processing activities
7.2 Communication Preferences
- Opt-out of marketing communications
- Choose notification preferences
- Control cookie settings
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website usage and performance
- Provide personalized content and recommendations
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
9. Third-Party Services
Our platform may integrate with third-party services:
- Payment Processors: For secure payment processing
- Analytics Services: For website usage analysis
- Email Services: For communication and notifications
- Hosting Services: For platform infrastructure
These services have their own privacy policies, and we encourage you to review them.
10. Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. International Data Transfers
Your information is primarily stored and processed in India. If we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your privacy rights.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer: For specific privacy concerns, you may contact our Data Protection Team at support@pethutbengaluru.com
By using PetHut Bengaluru's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.